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Returns & Exchanges


  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@applebottom.co.nz

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

• There is a 30 day exchange request limit, and the client must follow all the indications of the exchange policy.
• The shipping costs of the first exchange will be paid by the company, but if a second exchange is requested for the same purchase, the shipping costs will be paid by the client.
• The dispatch of the order will be done in the same day that the order is made. All orders will be paid using debit or credit card, or in cash when the order is delivered by COD. If the package sent by COD is not returned to us, and the client is at fault, these costs must be covered by the client.
• The company has delivery time estimates for each state. These time periods range between 2 and 5 working days, depending on the state where the package has to be delivered.
• For special deliveries, when the client wishes faster delivery, the extra charges will be covered by the client.
• The company is not responsible for errors made by the client when providing shipping information. • • • For international shipping, the client will have to cover extra fees.
• The company is not responsible for delays in delivery time or extra fees that other countries might apply.
• The cost of shipping changes depending on weight and volume of the package, and the destination where the package is being shipped to.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.


 • If you have questions or comments please contact us via the contact us form on our website.

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